Alpine Outlets Support Center
What do you need help with?
- Damaged item Broken, scratched or defective
- Missing parts or hardware Pieces, bolts or manuals
- Wrong item Not what you ordered
- Delivery or pickup Find it, change it, or report a problem
- Assembly or installation Stuck on a step, or it won't fit
- Return or exchange Online or in-store purchases
- Something else Billing, cancelling, or a question
Questions before you start
Where do I find my order number?
It's on your receipt or your order confirmation email. Don't have either? Choose "I don't have my order number" and tell us what you bought and about when.
How long do I have to report damage or a wrong item?
Please tell us within 48 hours of getting it, with photos of the item and its packaging. We can't guarantee a fix for issues reported after that.
What's your return policy?
It depends on where you bought it. Online and in-store purchases have different policies.
Online purchases: accepted within 14 days of delivery. A refund has a 30% restocking fee, or you can choose store credit for the full purchase amount. Original shipping and delivery fees aren't refundable, and return shipping is on you unless the item arrived damaged or defective.
In-store purchases: accepted within 14 days of purchase. Store credit only, no refunds. Delivery fees aren't refundable.
Items must be in original condition, and some items and payment types are final sale. Read the full return policy.
Can I just bring a return to the store?
Please send a request first. All returns need our approval, and walk-in returns without notice may be turned away.
Can I cancel my order?
Send a request right away and we'll do our best before it ships or is ready for pickup. We can't guarantee a cancellation, and approved cancellations have a 30% restocking fee.
An item I bought went on sale. Can I get the difference?
We don't offer price adjustments on past purchases, including when the same item goes on sale later.